BERT-based Outpatient Process Intelligent Consulting Model for Hospitals
DOI:
https://doi.org/10.54691/h2ab9z02Keywords:
BERT model; hospital outpatient processes; intelligent consultation; health information technology.Abstract
This study designs and implements an intelligent consultation model for hospital outpatient processes based on the BERT model. We collected and preprocessed data from various hospital outpatient processes and fine-tuned the pretrained BERT model. The model provides customized outpatient process information and recommendations based on user-input queries. We developed a user-friendly interface allowing patients to easily access guidance on appointments, registration, examinations, and medication collection. Experimental results demonstrate significant improvements in accuracy and practicality, offering a new intelligent solution for hospital management and patient services.
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